What should technicians do after completing an installation?

Providing customer training on equipment and services is an essential step after completing an installation. This direct interaction helps ensure that customers understand how to use their new equipment effectively and fully utilize the services they subscribed to. It fosters a positive relationship between the technician and the customer, which can lead to improved customer satisfaction and loyalty.

When technicians thoroughly train customers on the equipment, it minimizes the likelihood of confusion or issues arising later on. Customers who feel comfortable and knowledgeable about their new system are more likely to enjoy their experience and seek additional services in the future. Furthermore, this training can also reduce the volume of support calls related to basic usage questions, ultimately improving efficiency for the service provider.

While follow-up emails and checks for customer satisfaction feedback are important practices, they typically come after the primary objective of ensuring the customer knows how to use the service properly. Leaving the site immediately without offering personal training or guidance could lead to customer frustration or dissatisfaction if they encounter difficulties.