How should a technician handle sensitive customer data?

Handling sensitive customer data requires adherence to established protocols and guidelines that ensure its protection and confidentiality. Following company policies for data protection is crucial because these policies are designed to comply with legal standards and best practices in the industry. This approach helps safeguard personal information from unauthorized access and ensures that the privacy of customers is respected.

In contrast to the correct approach, disclosing sensitive data to authorized personnel only is part of the broader policy but does not encompass the entire framework needed for data protection. Storing information on personal devices presents significant risks, as personal devices may not have the same security measures in place as company-issued devices. Lastly, using public networks for transmitting sensitive information poses a serious risk since public networks are often susceptible to interception, leaving customer data vulnerable to unauthorized access or breaches. Following comprehensive company policies thus ensures a robust defense against potential threats to sensitive data.